RETURNS & REFUNDS
Returns & Refunds
1800EasyBed.com Return and Refund policy
Return policy
Passion and service is our mantra. That’s why we’re dedicated to quality products and service to our customers—through premium materials, attention to detail, and fine craftsmanship. We stand behind everything we sell and deliver. PLEASE NOTE THAT SPECIAL ORDER ITEMS AND FURNITURE ARE NOT ELIGIBLE FOR RETURNS, EXCHANGES or REFUNDS. If you have any problems after delivery, call us. We will work with you to address your concerns.
Apartment Buildings, Coops and Condos
Please note that customer is responsible for insuring that pathways are clear, elevators will fit merchandise or stairways will accept delivery. 1800EASYBED.COM is NOT responsible for merchandise that does not fit. 1800easybed.com is not responsible for customer pickups in which the merchandise has been tied or secured to customer vehicle. Customer must secure merchandise.
Adjustable bases (motion beds)
While we do not accept returns on adjustable bases, we stand by their quality. If you experience problems with your adjustable base, call 1-800-EASY-BED. We can help, whether it is a simple question or a warranty-related issue.
Furniture, Pillows, Bed Linens, Bed Frames, Mattress Toppers and Protectors.
Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a manufacturer warranty to protect your investment.
DELIVERY
Set up of new bedding and removal of old bedding is available for a nominal fee in the New York Tri-State area.
IN ORDER TO ENSURE PROMPT AND EFFICIENT DELIVERY, PLEASE FOLLOW THESE PROCEDURES:
1. The area must be clear and bed linens must be removed. If the area is not clear, independent truckers will not set-up the merchandise.
2. Independent delivery teams are not responsible for moving customer's furniture or bedding, or for dismantling customer's headboard or frame.
3. Independent delivery teams are not responsible for setting up customer's existing headboards to any frame.
4. Independent delivery teams will remove packaging to the curb. Bedding (if applicable) will also be removed to the curb unless otherwise stated on your invoice. Steel frames will be removed to the curb or dumpster only, NOT to the truck.
5. Personal checks, certified checks, or money orders are not accepted at time of delivery.
6. Upon delivery, you must present your invoice to confirm the terms of your purchase. You must inspect merchandise prior to the delivery person leaving the residence; Once the delivery people leave the home 1800easybed.com is no longer responsible for any damages. You may refuse delivery of defective, damaged, or non-conforming merchandise.
7. Delivery fees are non-refundable. There will be no additional delivery fees for completion of a partial delivery or replacement of non-conforming merchandise.
8. If you have questions about your delivery, please visit. call 1-800-EASY-BED (327-9233) or Email us at CustomerService@1800easybed.com. Manufacture defects are covered by the manufacturer and not 1800easybed.com, However, 1800easybed.com will facilitate the replacement or repair on behalf of the manufacturer.
DEPOSITS AND REFUNDS
If your merchandise cannot be delivered by the date noted or promised on your invoice, 1800easybed.com will offer you the option of an alternative delivery date. Manufacture delays are not reason for cancellation. All non-stocked orders require a full non-refundable deposit. All refunds will be issued by mail from 1800easybed.com Headquarters. 1800EASYBED.COM does not offer refunds in the form of cash, only via credit card or check. No refund will be offered after delivery. Merchandise may only be exchanged due to damages. Any and all deposits on purchases not delivered within the twelve (12) month period after the original date of purchase will be forfeited by you and assigned to the company to cover all administrative expenses pertaining to the invoice. Cancellations of special orders or any order in transit involve a restocking fee of 20% of the retail price of the merchandise.
30 DAY EXCHANGE POLICY* (Mattresses Only) in our delivery zones
If you determine at any time, up to 21 days after delivery, that you are not completely satisfied with your non special order mattress, 1800EASYBED.COM will allow you to exchange it for a new mattress FOR A FEE OF 10% OF THE PURCHASE PRICE OR $175 WHICHEVER IS GREATER Plus re-delivery charges. EXCHANGES MUST BE FOR EQUAL OR GREATER VALUE. This applies to 1800easybed.com local Tri State delivery areas only.
1. If you wish to make an exchange of equal or greater value please contact 1800EASYBED.COM no later than the 21ST day after the original delivery date. NOTE: All exchanges must be completed no later than 30 days from the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 9 days. NOTE* Mattress protector must have been purchased to be eligible for comfort exchanges.
2. The customer simply pays the difference between the two (2) products plus applicable delivery fees and taxes. NOTE: The customer shall not pay more for the new merchandise than any current non-expired 1800EASYBED.COM advertised price for that item except exchanges involving any item restricted by a manufacturer's minimum price policy.
3. Note: Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
WARRANTIES
1800EASYBED.COM MAKES NO WARRANTIES, REPRESENTATIONS, INDEMNITIES, OR GUARANTEES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED OR IMPLIED, ARISING BY LAW, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 1800EASYBED.COM neither assumes, nor authorizes salesperson, agent, representative or any other person to make any other or additional guarantee or warranty, or to assume for it, any other liability in connection with the sale of the products. Manufacturers may provide limited warranties for their product, please see your warranty card for details. Delivery charges apply to warranty and service exchanges. STAINS VOID THE MANUFACTURER'S WARRANTY. DO NOT ALLOW YOUR MATTRESS TO GET WET. PROTECT IT FROM FLUIDS WITH A MATTRESS PROTECTOR.
LIMITATION OF LIABILITY
1800EASYBED.COM hereby disclaims, and buyer hereby waives any and all obligations and liabilities of 1800EASYBED.COM and all rights, claims and remedies of buyer against 1800EASYBED.COM, including, but not limited to, all liability with respect to the product or services performed or provided by 1800EASYBED.COM or its salespeople, agents or representatives. Under no circumstances shall 1800EASYBED.COM be liable for any consequential, indirect, special, punitive, or incidental damages. The remedies set forth in this instrument are exclusive, and the liability of 1800EASYBED.COM with respect to any sale of its products, or anything done in connection therewith, whether in contract, in tort, under strict liability, under any warranty, or otherwise, whether or not arising from negligence, actual or imputed, shall not exceed the purchase price of the product. This instrument is not intended to provide any legal rights to rental, business, commercial, institutional, or other non-residential uses, or to anyone other than the original residential consumer purchaser. In the event that any one or more provisions or restrictions of this instrument shall be deemed to be illegal or unenforceable, such illegality or unenforceability shall not affect the validity and enforce-ability of the remaining legal and enforceable provisions or restrictions hereof, which shall be construed as if such illegal or unenforceable provision(s) or restriction(s) had not been inserted.
EMAIL POLICY
By providing 1800EASYBED.COM your email address, you agree to occasionally receive marketing information and or offers on products and special promotions. We will not sell your information to anyone. If you do not wish to receive these offers you may click the unsubscribe link located on the email.
Return policy
Passion and service is our mantra. That’s why we’re dedicated to quality products and service to our customers—through premium materials, attention to detail, and fine craftsmanship. We stand behind everything we sell and deliver. PLEASE NOTE THAT SPECIAL ORDER ITEMS AND FURNITURE ARE NOT ELIGIBLE FOR RETURNS, EXCHANGES or REFUNDS. If you have any problems after delivery, call us. We will work with you to address your concerns.
Apartment Buildings, Coops and Condos
Please note that customer is responsible for insuring that pathways are clear, elevators will fit merchandise or stairways will accept delivery. 1800EASYBED.COM is NOT responsible for merchandise that does not fit. 1800easybed.com is not responsible for customer pickups in which the merchandise has been tied or secured to customer vehicle. Customer must secure merchandise.
Adjustable bases (motion beds)
While we do not accept returns on adjustable bases, we stand by their quality. If you experience problems with your adjustable base, call 1-800-EASY-BED. We can help, whether it is a simple question or a warranty-related issue.
Furniture, Pillows, Bed Linens, Bed Frames, Mattress Toppers and Protectors.
Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a manufacturer warranty to protect your investment.
DELIVERY
Set up of new bedding and removal of old bedding is available for a nominal fee in the New York Tri-State area.
IN ORDER TO ENSURE PROMPT AND EFFICIENT DELIVERY, PLEASE FOLLOW THESE PROCEDURES:
1. The area must be clear and bed linens must be removed. If the area is not clear, independent truckers will not set-up the merchandise.
2. Independent delivery teams are not responsible for moving customer's furniture or bedding, or for dismantling customer's headboard or frame.
3. Independent delivery teams are not responsible for setting up customer's existing headboards to any frame.
4. Independent delivery teams will remove packaging to the curb. Bedding (if applicable) will also be removed to the curb unless otherwise stated on your invoice. Steel frames will be removed to the curb or dumpster only, NOT to the truck.
5. Personal checks, certified checks, or money orders are not accepted at time of delivery.
6. Upon delivery, you must present your invoice to confirm the terms of your purchase. You must inspect merchandise prior to the delivery person leaving the residence; Once the delivery people leave the home 1800easybed.com is no longer responsible for any damages. You may refuse delivery of defective, damaged, or non-conforming merchandise.
7. Delivery fees are non-refundable. There will be no additional delivery fees for completion of a partial delivery or replacement of non-conforming merchandise.
8. If you have questions about your delivery, please visit. call 1-800-EASY-BED (327-9233) or Email us at CustomerService@1800easybed.com. Manufacture defects are covered by the manufacturer and not 1800easybed.com, However, 1800easybed.com will facilitate the replacement or repair on behalf of the manufacturer.
DEPOSITS AND REFUNDS
If your merchandise cannot be delivered by the date noted or promised on your invoice, 1800easybed.com will offer you the option of an alternative delivery date. Manufacture delays are not reason for cancellation. All non-stocked orders require a full non-refundable deposit. All refunds will be issued by mail from 1800easybed.com Headquarters. 1800EASYBED.COM does not offer refunds in the form of cash, only via credit card or check. No refund will be offered after delivery. Merchandise may only be exchanged due to damages. Any and all deposits on purchases not delivered within the twelve (12) month period after the original date of purchase will be forfeited by you and assigned to the company to cover all administrative expenses pertaining to the invoice. Cancellations of special orders or any order in transit involve a restocking fee of 20% of the retail price of the merchandise.
30 DAY EXCHANGE POLICY* (Mattresses Only) in our delivery zones
If you determine at any time, up to 21 days after delivery, that you are not completely satisfied with your non special order mattress, 1800EASYBED.COM will allow you to exchange it for a new mattress FOR A FEE OF 10% OF THE PURCHASE PRICE OR $175 WHICHEVER IS GREATER Plus re-delivery charges. EXCHANGES MUST BE FOR EQUAL OR GREATER VALUE. This applies to 1800easybed.com local Tri State delivery areas only.
1. If you wish to make an exchange of equal or greater value please contact 1800EASYBED.COM no later than the 21ST day after the original delivery date. NOTE: All exchanges must be completed no later than 30 days from the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 9 days. NOTE* Mattress protector must have been purchased to be eligible for comfort exchanges.
2. The customer simply pays the difference between the two (2) products plus applicable delivery fees and taxes. NOTE: The customer shall not pay more for the new merchandise than any current non-expired 1800EASYBED.COM advertised price for that item except exchanges involving any item restricted by a manufacturer's minimum price policy.
3. Note: Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
WARRANTIES
1800EASYBED.COM MAKES NO WARRANTIES, REPRESENTATIONS, INDEMNITIES, OR GUARANTEES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED OR IMPLIED, ARISING BY LAW, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 1800EASYBED.COM neither assumes, nor authorizes salesperson, agent, representative or any other person to make any other or additional guarantee or warranty, or to assume for it, any other liability in connection with the sale of the products. Manufacturers may provide limited warranties for their product, please see your warranty card for details. Delivery charges apply to warranty and service exchanges. STAINS VOID THE MANUFACTURER'S WARRANTY. DO NOT ALLOW YOUR MATTRESS TO GET WET. PROTECT IT FROM FLUIDS WITH A MATTRESS PROTECTOR.
LIMITATION OF LIABILITY
1800EASYBED.COM hereby disclaims, and buyer hereby waives any and all obligations and liabilities of 1800EASYBED.COM and all rights, claims and remedies of buyer against 1800EASYBED.COM, including, but not limited to, all liability with respect to the product or services performed or provided by 1800EASYBED.COM or its salespeople, agents or representatives. Under no circumstances shall 1800EASYBED.COM be liable for any consequential, indirect, special, punitive, or incidental damages. The remedies set forth in this instrument are exclusive, and the liability of 1800EASYBED.COM with respect to any sale of its products, or anything done in connection therewith, whether in contract, in tort, under strict liability, under any warranty, or otherwise, whether or not arising from negligence, actual or imputed, shall not exceed the purchase price of the product. This instrument is not intended to provide any legal rights to rental, business, commercial, institutional, or other non-residential uses, or to anyone other than the original residential consumer purchaser. In the event that any one or more provisions or restrictions of this instrument shall be deemed to be illegal or unenforceable, such illegality or unenforceability shall not affect the validity and enforce-ability of the remaining legal and enforceable provisions or restrictions hereof, which shall be construed as if such illegal or unenforceable provision(s) or restriction(s) had not been inserted.
EMAIL POLICY
By providing 1800EASYBED.COM your email address, you agree to occasionally receive marketing information and or offers on products and special promotions. We will not sell your information to anyone. If you do not wish to receive these offers you may click the unsubscribe link located on the email.
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Copyright Easy Bed Mattress Co 1800EasyBed.com & 800EasyBed 1985
Copyright Easy Bed Mattress Co 1800EasyBed.com & 800EasyBed 1985